Crucial Conversations

• A colleague has just missed a critical deadline. What do you say?
• Your boss has a leadership style that is smothering you. You hesitate to speak up.
• Your team has been getting bad results and no one wants to speak up and no one wants to find out why.
• Important issues are not brought up in a timely manner to those who can do something about them. Only those near the water cooler hear the issues.
• One of your best employees has accused another of racism. He continually labels others who are not “the same” as him.
• You find yourself disagreeing with your boss and yet your head bobs up and down like you are fully a supportive puppet. The last person who disagreed was “shot on site.”
• One of your employees loses her temper and yells at customers about twice a week. When you brought it up to her, she blamed others.
• Top performers are leaving, and poor performers are not challenged. Top performers are disgusted that others get away with as much as they do.

Crucial Conversations Training gives you the tools to handle life’s most difficult and important conversations, say what’s on your mind, and achieve positive outcomes. In this 2-day course, you’ll learn how to:

• Make it safe to talk about just about anything
• Be persuasive, not abrasive
• Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with the skills you’ll learn in this course you’ll never have to worry about the outcome of another crucial conversation again!

Get Unstuck with Crucial Conversations®!

If you feel stuck-in a relationship, chances are there's a crucial conversation that's keeping you there. Based on the New York Times bestseller Crucial Conversations, these principles give you the skills you need to handle crucial conversations—principles that, if practiced, will yield major improvements in areas like productivity, quality, safety, diversity, change management, and personal relationships.

After more than 25 years of research in two dozen industries involving over 25,000 individuals, we have found that:

• All relationships, families, teams, and organizations have problems.
• The difference between good organizations and the best is not how many problems they have. The difference is how respectfully and rapidly they get problems solved.

People's ability to confront emotionally and politically risky topics (crucial conversations) with each other is the #1 predictor of rapid problem-solving.

Get unstuck and improve your results and relationships. Start today by improving your ability to handle crucial conversations. Crucial Conversations® teaches you the skills for dealing with them well.

Peter Anlyan has trained dozens of people in Crucial Conversations®. Optimum class size is 12 to 18. Training can be done on two consecutive days or two days one week apart. A follow-up session is recommended six weeks after initial training is completed. For more information, contact Peter at 919-682-4519 or at peter@observability.net. Also, visit www.vitalsmarts.com.